Please take the time to read these terms and conditions carefully. They explain the agreement between you and us (owner, Longhouse Lodge), and set out what you can expect from your stay, as well as what we expect from you.
We strongly recommend that you take out comprehensive travel insurance to protect against cancellation, loss, or unexpected events during your stay. If you choose not to, you accept full responsibility for any associated costs or losses.
If you have any questions, concerns, or need support with your booking, please contact us by email, or via our website.
LONGHOUSE LODGE – TERMS AND CONDITIONS OF BOOKING
1. Booking Agreement
By making a booking and staying at Longhouse Lodge (“the Property”), the Lead Guest accepts these Terms and Conditions on behalf of all members of their party. It is the Lead Guest’s responsibility to ensure that all guests comply with these terms throughout their stay.
The Lead Guest must be at least 18 years of age at the time of booking and must remain a member of the party for the duration of the stay.
The maximum occupancy of Longhouse Lodge is 4 guests plus 2 infants (under 2 years of age) and up to 2 dogs. Occupancy limits must not be exceeded at any time without prior written agreement from the Owner.
It is the Lead Guest’s responsibility to ensure all guests treat the property and surrounding area with reasonable care. The property and surrounding area must be left in the condition found at the beginning of the stay.
We reserve the right to refuse entry, terminate the booking, or apply additional charges if occupancy limits are exceeded.
2. Check-In and Check-Out
Check-In
Check-in is available from 3:00pm onwards.
Our check-in times are flexible and we are available to assist guests between 3:00pm and 11:00pm on the day of arrival.
If you choose to arrive after 11:00pm, please note that we may not be contactable. Should you experience any difficulties accessing the Property or encounter issues after this time, assistance may not be immediately available. Please take this into consideration when planning your journey.
Check-Out
Guests must vacate the Property by 10:00am unless otherwise agreed in writing.
Additional charges may apply for unauthorised late departures.
3. Occupancy
Only the guests named on the booking may occupy the Property. We need to be made aware of any visitors during the day.
Up to four guests plus two infants and/or up to two dogs may occupy the property.
Additional overnight guests are not permitted.
We reserve the right to refuse entry or terminate a booking if occupancy limits are exceeded.
4. Parking and Vehicles
The Property includes parking for up to two vehicles. Please park on the gold gravel in front of the decked area. We ask you to leave the grey stoned driveway clear at all times, to enable access. The gates to the lane must be closed when not in use, to avoid risk of wandering livestock. Please also note that the field, outbuildings and surrounding area are privately owned and not for use of guests.
Additional vehicles may be accommodated by prior arrangement at a further cost. Guests must notify us before arrival if they intend to bring more than two vehicles.
Guests must notify us of any large vehicles, trailers, caravans and campervans before arrival and may incur further charge.
We reserve the right to charge an additional fee for undeclared vehicles.
Vehicles are parked entirely at the owner’s risk. We accept no responsibility for loss, theft, or damage to vehicles or their contents.
5. Payment
The total cost of your booking, including any deposits, extras, and additional charges, will be confirmed before payment is due.
Payment may be made by card or bank transfer.
A non-refundable deposit equal to 30% of the total booking cost is required to confirm any booking made more than 42 days prior to the arrival date. The outstanding balance, together with the security deposit, is payable no later than 42 days before check-in.
Bookings made within 42 days of the arrival date must be paid in full, including the security deposit, at the time of booking.
Guests will not be permitted access to the Property until all payments due have been received in full.
If payment is overdue, we reserve the right to cancel the booking and/or apply reasonable administration charges.
6. Security Deposit
The security deposit amount and due date (usually 42 days prior to stay) will be confirmed at the time of booking.
The deposit will be refunded after departure, subject to:
Where deductions are necessary, guests will be provided with details of the charges.
7. Chargebacks and Payment Disputes
By making a booking, guests agree that any claims for damage, excessive cleaning, missing items, breach of these Terms and Conditions, or other legitimate charges may be deducted from the security deposit or invoiced separately where applicable.
Guests agree to contact us directly in the first instance to resolve any dispute regarding charges.
Where a chargeback, payment reversal, or card dispute is raised without first attempting to resolve the matter with us, we reserve the right to provide booking records, correspondence, photographs, invoices, and these Terms and Conditions to the payment provider as evidence.
Guests remain liable for any valid charges arising from their booking, regardless of any chargeback or payment dispute initiated with their bank or card provider.
We also reserve the right to recover any costs incurred in defending unjustified chargebacks or payment disputes.
8. Cancelling Your Booking
All cancellations must be submitted in writing.
A cancellation is only effective once acknowledged and confirmed by us.
Travel insurance is strongly recommended.
Failure to arrive or late cancellation will be treated as a cancellation and charges may apply.
We strongly recommend that all guests obtain comprehensive travel insurance, including cover for cancellation, curtailment, illness, accidents, adverse weather, and loss of personal belongings. We cannot provide refunds outside of our stated cancellation policy.
9. Refund Policy
A non-refundable deposit equal to 30% of the total booking cost is required to confirm any booking made more than 42 days prior to the arrival date.
Guests may receive a full refund where:
Outside of this period, refunds will only be considered if:
Travel insurance is strongly recommended.
10. Cancellation by the Owner
Should the Owner cancel a booking for any reason, including sale of the Property or circumstances preventing accommodation from being provided, guests will be notified as soon as possible.
We are not responsible for costs incurred by guests relating to travel, transport, activities, or other arrangements.
11. Wi-Fi and Internet Access
Wi-Fi is provided as a complimentary service.
Due to our rural location and weather conditions, we cannot guarantee uninterrupted or error-free internet access at all times.
Whilst we will make reasonable efforts to assist with reported issues, we cannot be held liable for interruptions, reduced performance, or loss of service.
12. Noise and Guest Conduct
We want all guests to enjoy a peaceful and relaxing stay.
Guests must be considerate of neighbouring properties and other visitors at all times.
The following are not permitted:
Should excessive noise continue after two warnings have been issued, we reserve the right to terminate the booking and require the entire party to leave immediately.
No refund will be given in these circumstances.
13. Events, Commercial Photography and Filming
The Property may not be used for:
Any breach may result in immediate termination of the booking without refund and additional charges where applicable.
14. Smoking, Vaping and E-Cigarettes
Smoking, vaping, and the use of e-cigarettes are strictly prohibited inside the lodge and on the decking areas.
Additional cleaning costs, damage charges, or termination of the booking without refund may result from any breach of this policy.
15. Candles, Fireworks and Chinese Lanterns
For safety and insurance reasons:
Any breach may result in immediate termination of the booking without refund.
16. Barbecue Rules
A charcoal barbecue is provided for guest use.
The following conditions apply:
Guests use the barbecue entirely at their own risk.
17. Electric Vehicles and E-Bikes
Electric Vehicle Charging
Electric vehicles must not be charged using the lodge’s standard electrical sockets.
If a guest is found charging an electric vehicle via the Property’s electrical supply, they will be instructed to stop immediately.
Continued charging may invalidate insurance and result in immediate termination of the booking without refund.
Any excessive use of electricity used related to the charging of a vehicle will be deducted from your security deposit.
E-Bikes and Similar Devices
For insurance and fire safety reasons, charging e-bikes, scooters, batteries, or similar equipment inside the lodge is prohibited.
Failure to comply may result in immediate termination of the booking without refund.
18. Septic Tank System
The Property operates using a septic tank system.
To avoid blockages and costly repairs, guests must observe the “3Ps” rule:
No wipes, sanitary products, nappies, cotton buds, food waste, grease, fats, oils, chemicals, paints, or other unsuitable items may be flushed or disposed of via sinks or drains.
Guests will be charged for any additional servicing, repairs, or emptying costs resulting from misuse.
19. Damage, Breakages and Additional Cleaning
Guests must promptly report any damage or breakages during their stay.
Guest safety is our priority. Damage to furniture, fixtures, appliances, or safety equipment must never be concealed.
We understand that accidents happen and generally do not charge for reasonable wear and tear or minor breakages such as a glass or item of crockery.
However, we reserve the right to recover the full cost of:
20. Pet Policy
Under no circumstances do we allow any other animal/pet, other than dogs at the property.
Dogs are welcome at Longhouse Lodge subject to the following conditions:
We reserve the right to charge for damage, excessive cleaning, or waste not collected.
Should any other animal/pet reside at the property during your stay, we reserve the right to terminate the booking without refund.
21. Outdoor Furniture, Cushions and Garden Equipment
Outdoor cushions must not be left outside overnight or during poor weather conditions.
Any garden games, toys, or equipment used during your stay must be returned to the designated storage area before departure.
Additional charges may apply for damage, loss, or replacement.
22. Guest Safety
Guests are responsible for supervising children, vulnerable persons and dogs at all times.
Guests must familiarise themselves with emergency exits, fire safety information, and any safety instructions provided within the Property.
Any accident, injury, or safety concern should be reported immediately.
23. Right of Entry
We reserve the right to enter the Property at reasonable times for maintenance, inspection, emergency repairs, safety concerns, or where a breach of these Terms and Conditions is suspected.
Except in emergencies, reasonable notice will be given wherever possible.
24. Lost Property
Any items left behind after departure may be retained for a reasonable period.
Where requested, items may be returned at the guest’s expense.
We accept no liability for lost or forgotten belongings.
25. Liability
Nothing in these Terms excludes or limits liability for death or personal injury arising from negligence.
Subject to applicable law:
Guests use the Property, its grounds, parking areas, and any facilities provided entirely at their own risk. Children must be supervised by a responsible adult at all times.
26. Use of Personal Information
Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.
Marketing communications will only be sent where consent has been provided.
27. EU & International Guests
To comply with the Immigration (Hotel Records) Order 1972 we need to collect the following information from guests on their arrival:
For all guests who are not British, Irish, or nationals of Commonwealth nations:
Passport number and place of issue (or other document which shows their identity and nationality;
Details of their next destination (including the address, if known) on or before departure.
28. Breach of Terms and Conditions
Failure to comply with these Terms and Conditions may result in:
29. General Terms
The Property Owner reserves the right to enforce these Terms and Conditions directly.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from or connected with a booking shall be subject to the exclusive jurisdiction of the courts of England and Wales.